By using our Website, you understand and agree that personal information you provide through the Website will be held on a database created and operated by us, our group of companies and/or other selected third parties.
What information do we collect and why?
When you make a purchase in store or online, you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. These are collected to help us:
Process your online orders including sending order confirmation and delivery information via email;
Contact you about your order, account or credit status where required;
Deliver safe and secure shopping by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes;
Speed up your form filling processes if you’ve registered online;
Understand your needs and listen to your feedback via market research/shopping analysis, customer polls and surveys;
Enhance your shopping experience by delivering a more personally tailored offer;
Respond to any issues or queries via the customer service advisor teams; and/or
Notify you about changes to our service.
We will also automatically collect data such as dates and times of your visits to the Website.
When you use our website as a Guest user, we also collect your email address and may contact you to let you know if you abandon a purchase part way through the process and have unpurchased items in your basket.
No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to Sphynx Kittens is done at your own risk. We make reasonable efforts to ensure security on our systems.
How we protect your information
We endeavour to protect your information by:
Encrypting your personal information. When you place an order or access your account information, your information will be sent through to us. A secure server encrypts all of the information you input before it is sent to us. This protects your confidential data, particularly your credit card details from unauthorised use;
Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
Unfortunately, the transmission of information via the Internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to and/or through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you have any queries about data protection, please contact us on